[rt-users] Include articles when creating a new ticket

[Kevin Falcone]

On Thu, Apr 04, 2013 at 12:36:47PM -0700, charlycr74 at yahoo.com.ar wrote:
> Do you know if it is possible to include an article when creating a new ticket? I'm running RT 4.0.8.

The first config option here:
http://bestpractical.com/rt/docs/latest/RT_Config.html#Articles

-kevin
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