[rt-users] rt-mailgate Unknown encoding 'charset="utf-8"'

[Ruslan Zakirov]

On Fri, Apr 5, 2013 at 4:25 PM, charlycr74 at yahoo.com.ar <
charlycr74 at yahoo.com.ar> wrote:

> Thank you for your answer.
>
> 1. Do you know if the tickets are still created? I wanted to validate it
> but we receive hundreds of emails per hour and it's difficult for me to do
> follow up.
>
> no, tickets are not created


> 2. If I update to 4.0.10 this will be solved?
>
>
yes.



> Thank you for your help.
>
>
>   ------------------------------
> *De:* Ruslan Zakirov <ruz at bestpractical.com>
> *Para:* "charlycr74 at yahoo.com.ar" <charlycr74 at yahoo.com.ar>
> *CC:* "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
>
> *Enviado:* viernes, 5 de abril de 2013 5:04
> *Asunto:* Re: [rt-users] rt-mailgate Unknown encoding 'charset="utf-8"'
>
> This happens when email has encoding defined, but it's not correct value.
> Newer versions convert such cases to "application/octet-stream". Change is
> in 4.0.9rc1.
>
>
> On Fri, Apr 5, 2013 at 6:00 AM, charlycr74 at yahoo.com.ar <
> charlycr74 at yahoo.com.ar> wrote:
>
> Hi,
>
> I've been running rt-mailgate to download my emails and today I started
> getting this error message on the fetchmail log.
>
> RT server error.
>
> The RT server which handled your email did not behave as expected. It
> said:
>
> Unknown encoding 'charset="utf-8"' at /data/rt4/sbin/../lib/RT/I18N.pm
> line 542.
>
> Stack:
>   [/usr/local/share/perl5/Carp.pm:100]
>   [/usr/local/lib64/perl5/Encode.pm:188]
>   [/data/rt4/sbin/../lib/RT/I18N.pm:542]
>   [/data/rt4/sbin/../lib/RT/I18N.pm:214]
>   [/data/rt4/sbin/../lib/RT/I18N.pm:210]
>   [/data/rt4/sbin/../lib/RT/EmailParser.pm:282]
>   [/data/rt4/sbin/../lib/RT/Interface/Email.pm:1433]
>   [/data/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
>
>
>
> This is my configuration on the RT_Config.pm:
>
>     Set(@EmailInputEncodings, qw(utf-8 iso-8859-1 us-ascii));
>
>
> There is no configuration for this parameter on the RT_SiteConfig.pm.
>
> RT Version: 4.0.8
>
>
> Do you know why this might happen?
>
> Thank you, Charly
>
>
>
>
> --
> Best regards, Ruslan.
>
>
>


-- 
Best regards, Ruslan.
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