[rt-users] Subjects in emails originating from RT

[Miles Scruggs]

Ok just for anyone else looking for this.  Here is what got what I wanted:

Subject: Re: {$Ticket->SubjectTag} {$Ticket->Subject}

stick that at the top of your template and it will add the "Re:" to your subject as well keep everything as standard.

Cheers

Miles Scruggs
miles at digitalphotobox.net



On Apr 14, 2013, at 11:37 AM, Ruslan Zakirov <ruz at bestpractical.com> wrote:

> Subject: ... { $Ticket->SubjectTag } ...
> 
> 
> On Sat, Apr 13, 2013 at 8:30 PM, Miles Scruggs <miles at digitalphotobox.net> wrote:
> Just hypothetically say everyone isn't a competent programmer. Imagine with me, if you will. 
> 
> How would a person with that handicap go about using the subject tag method to put a Re: out in front of the subject. 
> 
> Sent from my iPhone
> 
> On Apr 13, 2013, at 3:12 AM, Ruslan Zakirov <ruslan.zakirov at gmail.com> wrote:
> 
>> If you place tag yourself then rt wouldnt relocate it. In newer versions ticket object has SubjectTag method. If your version is old then you can grab code from repository - very simple code.
>> Ruslan from phone.
>> 
>> 13.04.2013 3:13 пользователь "Miles Scruggs" <miles at digitalphotobox.net> написал:
>> Anyone have any idea how this can be resolved?  
>> 
>> 
>> On Thu, Apr 11, 2013 at 5:44 AM, Miles Scruggs <miles at digitalphotobox.net> wrote:
>> Yes but what exactly do you change to get out front of the ticket number?
>> 
>> Sent from my iPhone
>> 
>> On Apr 11, 2013, at 2:06 AM, Ruslan Zakirov <ruz at bestpractical.com> wrote:
>> 
>>> Just change AutoReply and Resolved template.
>>> 
>>> 
>>> On Thu, Apr 11, 2013 at 7:11 AM, Miles Scruggs <miles at digitalphotobox.net> wrote:
>>> Right now I'm trying to tweak out one last thing in RT.  Basically every email client/host has various parameters for determining if/how to thread emails, so I'm fighting a spread out battle.  What I'm up against now is ensuring a "Re:" is put on the ***front**** of every subject sent out of RT unless it is an original email to that contact.  The two key places this seems to be currently missing is the Auto Replies and resolving tickets.
>>> 
>>> Any idea how I can get that little element cleaned up.
>>> 
>>> Cheers
>>> 
>>> Miles Scruggs
>>> miles at digitalphotobox.net
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> -- 
>>> Best regards, Ruslan.
>> 
>> 
>> 
>> -- 
>> Cheers,
>> 
>> Miles
> 
> 
> 
> -- 
> Best regards, Ruslan.

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