[rt-users] dashboard adding links to dashboard items

[Tim Wiley]

On 04/17/2013 07:02 AM, Miles Scruggs wrote:
> Does anyone have any idea how to do this?
>
>
> On Mon, Apr 15, 2013 at 3:00 PM, Miles Scruggs
> <miles at digitalphotobox.net <mailto:miles at digitalphotobox.net>> wrote:
>
>     I would like to add a column of links.  For instance the "10 highest
>     priority tickets I own" section I would like to add a "Resolve" link
>     that will resolve the ticket.  Just like the "Take" link takes the
>     ticket from the "10 newest unowned tickets".
>
>     Ideally I would like to make one column with a couple links
>     separated by a /   For instance two links tightly packed like:
>       "Respond / Resolve"  Any help accomplishing either of these would
>     be awesome.

If you click on the "Edit" link in the upper-right corner of the 
dashboard section that you'd like to add the link to, you'll be 
presented with the query builder.  Click the "Advanced" link on the top 
right of that page (assuming RT4) and you should see the format box.  In 
that box, you'll see something like:

'<a href="/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#',
'<a href="/Ticket/Display.html?id=__id__">__Subject__</a>/TITLE:Subject',
'__QueueName__',
'__ExtendedStatus__',
'__CreatedRelative__',
'<a 
href="/Ticket/Display.html?Action=Take&id=__id__">Take</a>/TITLE: '

Add another link next to the "Take" link like below:

'<a href="/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#',
'<a href="/Ticket/Display.html?id=__id__">__Subject__</a>/TITLE:Subject',
'__QueueName__',
'__ExtendedStatus__',
'__CreatedRelative__',
'<a href="/Ticket/Display.html?Action=Take&id=__id__">Take</a> / <a 
href="/Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=__id__">Resolve</a>/TITLE: '

Notice that the ampersands are escaped.

Click Apply & you should be good to go.  If you'd like to check quickly, 
just click the "Show Results" link in the upper right.