[rt-users] Automating ticket updates via RT::Client::REST

[Ruslan Zakirov]

On Fri, Apr 26, 2013 at 4:48 PM, Eli Boaz <eboaz at icontrol.com> wrote:

>  Hi Ruslan,
>
>  Thanks, I had actually gotten this part working and my apologies as my
> email was unclear on this point, but where I had encountered problems was
> adding a comment without sending an email to the admin_cc list unless I
> actually delete the admin_cc list before posting the comment. This is
> something that is possible to do by unchecking the individuals in the
> admin_cc list of the comment page, if one were to manually login and add a
> comment to the case.
>
>  Can this be done via the REST api? If not then we'll go with an
> additional custom field, which is something we're trying to keep down to a
> minimum.
>

I don't think it's possible to squelch recipients while replying via REST.


>
>  Thanks again,
>
>  -Eli
>
>
>   From: Ruslan Zakirov <ruz at bestpractical.com>
> Date: Friday, April 26, 2013 2:04 AM
> To: Eli Boaz <eboaz at icontrol.com>
> Cc: RT User List <rt-users at lists.bestpractical.com>
> Subject: Re: [rt-users] Automating ticket updates via RT::Client::REST
>
>
> On Fri, Apr 26, 2013 at 5:50 AM, Eli Boaz <eboaz at icontrol.com> wrote:
>
>> I've done some searching and perhaps my Google-fu is lacking, but I was
>> wondering if there were any examples of updating tickets via
>> RT::Client::REST::Ticket, aside from the information available on CPAN.
>>
>>  What I'm specifically looking to do is be able to update a custom field
>> and (optionally) add a comment to the case when a defect is updated in a
>> separate system.
>>
>
> Read a little bit farther
>
>
> http://search.cpan.org/~jlmartin/RT-Client-REST-0.43/lib/RT/Client/REST/Ticket.pm#CUSTOM_FIELDS
>
>
>  --
> Best regards, Ruslan.
>



-- 
Best regards, Ruslan.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130426/ea58e8fd/attachment.htm>