[rt-users] Help with SummaryByUsers extension

[window camera]

<<You said you registered the component in HomepageComponents, did you
also enable it as a plugin?>>

Yes, I did. Homepagecomponents setting is in RT_Config.pm:

Set(
    $HomepageComponents,
    [
        qw(QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards SavedSearches SummaryByUser) # loc_qw
    ]
);

=back

And the plugin setting is in RT_SiteConfig.pm.

Is there anyway that you know of that I can increase the logging? Or perhaps there is another log file somewhere? Also, perhaps it's just not compatible with RT 4.13. Do you know how to go about uninstalling it?

<<You also cut off part of this that would have shown the search paths
for where it was looking for the file.>>

Unfortunately, that's how it shows up in the log file /var/log/messages. The RT engine cuts them off in the log file.

Thank you for looking into this!

-Rick




On Aug 02, 2013, at 10:56 AM, Kevin Falcone <falcone at bestpractical.com> wrote:

> On Fri, Aug 02, 2013 at 01:45:03PM +0000, window camera wrote:
>> So now that I added it via Edit, I'm getting "internal error" and it doesn't show up.
>
> You said you registered the component in HomepageComponents, did you
> also enable it as a plugin?
>
>> The rt.log is empty. However, the /var/log/messages has this error message:
>> Aug 2 09:01:32 rttrack RT: could not find component for path 'SummaryByUser'#012#012Stack:#012 [/rtdata/share/html/Elements/MyRT:95]#012 [/rtdata/share/html/index.html:78]#012 [/rtdata/sbin/../lib/RT/Interface/Web.pm:635]#012 [/rtdata/sbin/../lib/RT/Interface/Web.pm:335]#012 [/rtdata/share/html/autohandler:53] (/rtdata/sbin/../lib/RT/Interface/Web/Handler.pm:208)
>> Any ideas on how i would troubleshoot this? I'm on RT 4.013. Perhaps the extension is just not compatible?
>
> You also cut off part of this that would have shown the search paths
> for where it was looking for the file.
>
> -kevin
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