[rt-users] custom fields on dashboard for new tickets?

[window camera]

Hi All

Could someone point me in the right direction of how we would go about creating bullets and other custom fields for the front dashboard that is used by customer who create tickets? We'd like to create bullets and fields (that are mandatory to choose at least one), for say <printers><network><hardware><monitor><application>, etc., to have the user click on when they create a ticket, and that info would be sent to the owner of the ticket so they could work on it.

Thank you for any help you can provide in doing this!

-Rick 
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