[rt-users] How to add articles to response

[Max McGrath]

Nevermind!  My mistake...

It is working as it is suppose to.  It had permissions for a specific
queue, and the ticket I was working on was not in that queue.

Disregard!

Max

--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgrath at carthage.edu


On Tue, Aug 13, 2013 at 8:36 AM, Max McGrath <mmcgrath at carthage.edu> wrote:

> Was a permissions thing.  From what I saw, the Article in question was
> applied to appropriate queue, but I still was not seeing it.  I ended up
> clicking the *check this box to apply this Class globally to all Queues *and
> that fixed it.
>
> Not sure why it didn't work with how it was originally set up.
>
> Thanks Kevin!
>
> Max
>
> --
> Max McGrath
> Network Administrator
> Carthage College
> 262-552-5512
> mmcgrath at carthage.edu
>
>
> On Mon, Aug 12, 2013 at 3:18 PM, Kevin Falcone <falcone at bestpractical.com>wrote:
>
>> On Mon, Aug 12, 2013 at 02:45:21PM -0500, Max McGrath wrote:
>> >    Running rt 4.0.16 -- and this used to work when I was on 4.0.6.
>> >    When replying to a ticket I see the Search for Articles matching and
>> the Include Article
>> >    boxes, but neither of them are working for me (I've tried different
>> browsers).
>> >    In 4.0.6 there was a drop-down of all the available articles. In
>> 4.0.16 there is a Go button
>> >    that does nothing when I click it.
>> >    Am I missing something?
>>
>> This is working for us on a production 4.0.17 instance, so I'd suspect
>> some local change.
>>
>> What kind of local modifications do you have?
>> Can you see the Articles you expect to see if you browse around?
>> Check other permissions and whether or not Classes apply to the right
>> Queues.
>>
>> -kevin
>>
>
>
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