[rt-users] Please unsubscribe me

[Raymond, Cynthia Jean]

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Wendi M.
Sent: Monday, December 02, 2013 12:35 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Custom Status Setup Problems

I am running RT4 and trying to setup a new custom status for "pending" for the developers. I have added the following to the RT_SiteConfig, did the update, and restarted Apache.

#Set Custom Statuses
#Attemping to add a "Pending" status
Set( %Lifecycles, default_pending => {
        initial         => [ 'new' ],
        active          => [ 'open', 'stalled', 'pending' ],
        inactive        => [ 'resolved', 'rejected', 'deleted' ],
    });

I can then add this Custom Status setting to a particular queue, and it all looks good. My problem.. I can't resolve the ticket or do anything other than leave it in the "new" status? Am I missing something obvious here? Thanks!



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