[rt-users] Reply text box slow to load
marius at ksat.no
Wed Dec 18 04:05:36 EST 2013
On 12/17/2013 08:26 PM, Kevin Falcone wrote:
> While this confirms that something is taking a long time to load,
> the consistent 15 seconds on each request is quite odd, especially
> since larger files take mere milliseconds to download.
> Are you using JSMin? How is your RT configured, etc, etc. If you
> can replicate these timings on issues.bestpractical.com it would be
I'm not sure if I'm using JSMin.. What is it? How do I determine that?
Basically what I did was upgrade from version 4.0.7 (the version
that's included in Debian Squeeze) to 4.2.1 from source. So I then
just took the database from that Debian installation and upgraded
that. The package installed is installed system-wide and the source
code is installed in /opt/rt4 .
The web is configured with the following configuration:
FastCgiServer /opt/rt4/sbin/rt-server.fcgi -processes 5 -idle-timeout 300
Servername <fqdn for the server>
ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/
Allow from all
AddHandler fastcgi-script fcgi
CustomLog /var/log/apache2/<fqdn>_access.log combined
Here's the /opt/rt4/etc/RT_SiteConfig.pm:
Set( $Timezone, 'Europe/Oslo');
Set( $rtname, '<fqdn>');
Set( $Organization, '<domain>');
Set( $WebDomain, '<fqdn>');
Set( $CorrespondAddress, '<primary email>');
Set( $CommentAddress, '<primary comment>');
Set( $WebPath, "");
Set( $WebBaseURL, "http://<fqdn>");
Set ($MessageBoxRichText, 1);
Set( $PreferRichText, true);
Set( $MaxInlineBody, 0);
Set( $DatabaseName, "rtdb");
Set( $DatabaseUser, "rt");
Set( $DatabasePassword, "<password>");
Set( $DatabaseHost, "localhost");
Enable => 1,
# You must install Plugins on your own, this is only an example
# of the correct syntax to use when activating them.
# Plugin( "RT::Extension::QuickDelete" );
# Plugin( "RT::Extension::CommandByMail" );
Regarding the rest of the environment this is then running on Debian
Squeeze 6.0.7 in a virtual environment.
Do you need anything else?
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