[rt-users] Remove Message

Bryon Baker bbaker at copesan.com
Fri Dec 20 11:22:08 EST 2013


Thanks for the response Kevin.

This is happening when  RT creates users from incoming emails.

I am also using the external auth plugin.  Where in the config would I equate name to email address?

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  .  262-783-6261 ext. 2296
bbaker at copesan.com
www.copesan.com
"Servicing North America with Local Care"


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Friday, December 20, 2013 9:49 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Remove Message

On Thu, Dec 19, 2013 at 06:28:24PM +0000, Bryon Baker wrote:
>    I would like to get rid of the following message
> 
>    User could not be created: Must specify 'Name' attribute
> 
>    This happens when trying to create users and on some emails when the auto create is enabled.
> 
>    Can someone give me a little direction to get rid of this?

This is an error, RT users must have a username (a unique username).

I don't know how you're autocreating users, but you may wish to emulate what RT does with users created via email and set Name equal to the email address as well as EmailAddress equal to the email.

-kevin


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