[rt-users] RT: Scrip IsApplicable died?

[Kevin Falcone]

On Fri, Feb 01, 2013 at 09:53:52AM +0000, Thomas Lau wrote:
> How could I tell? Which one is the core problem?

Plugins would be wrong in your RT_SiteConfig.pm, look there.
Permissions you would check with standard unix tools like ls.

-kevin

> -----Original Message-----
> From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
> Sent: Thursday, January 31, 2013 7:40 PM
> To: Thomas Lau
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] RT: Scrip IsApplicable died?
> 
> Hi,
> 
> @Plugins options is set incorrectly or permissions on files are incorrect.
> 
> On Thu, Jan 31, 2013 at 9:50 AM, Thomas Lau <Thomas.Lau at principleone.com> wrote:
> > Hi all, after install command by email. Something strange appear on my 
> > message log:
> >
> >
> >
> > RT: Scrip IsApplicable 43 died. - Require of 
> > RT::Condition::SLA_RequireStartsSet failed.#012Can't locate 
> > RT/Condition/SLA_RequireStartsSet.pm in @INC (@INC contains:
> > /opt/rt4/sbin/../local/lib
> > /opt/rt4/local/plugins/RT-Extension-CommandByMail/lib 
> > /opt/rt4/sbin/../lib
> > /usr/local/lib64/perl5 /usr/local/share/perl5 
> > /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl 
> > /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at (eval 2487) line 
> > 3.#012#012Stack:#012  [(eval 2487):3]#012
> > [/opt/rt4/sbin/../lib/RT/Scrip.pm:404]#012
> > [/opt/rt4/sbin/../lib/RT/Scrips.pm:225]#012
> > [/opt/rt4/sbin/../lib/RT/Transaction.pm:179]#012
> > [/opt/rt4/sbin/../lib/RT/Record.pm:1493]#012
> > [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]#012
> > [/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Em
> > ail/Filter/TakeAction.pm:531]#012
> > [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1664]#012
> > [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1481]#012
> > [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]#012#012#012Stack
> > :#012
> > [/opt/rt4/sbin/../lib/RT/ScripCondition.pm:171]#012
> > [/opt/rt4/sbin/../lib/RT/Scrip.pm:404]#012
> > [/opt/rt4/sbin/../lib/RT/Scrips.pm:225]#012
> > [/opt/rt4/sbin/../lib/RT/Transaction.pm:179]#012
> > [/opt/rt4/sbin/../lib/RT/Record.pm:1493]#012
> > [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]#012
> > [/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Em
> > ail/Filter/TakeAction.pm:531]#012
> > [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1664]#012
> > [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1481]#012
> > [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
> > (/opt/rt4/sbin/../lib/RT/Scrip.pm:419)
> >
> >
> >
> > But SLA_RequireStartsSet.pm is in location of 
> > /opt/rt4/local/plugins/RT-Extension-SLA/lib/RT/Condition/SLA_RequireSt
> > artsSet.pm
> >
> >
> >
> > How could I modify to make the error message disappear ?
> >
> > Thomas Lau
> > Senior Technology Analyst
> > Principle One Limited
> > 27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
> > T  +852 3555 2217     F  +852 3555 2222      M  +852 9880 1217
> >
> > Hong Kong   .   Singapore   .   Tokyo
> >
> >
> 
> 
> 
> --
> Best regards, Ruslan.
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