[rt-users] RT-Extension-RepliesToResolved not creating links

[Nick Fennell]

Tim. FYI. The problem 1) was caused by me installing via CPAN and not running make initdb. I assumed this step would be taken care of as not installing from source. My mistake there.

Downloaded the source, re-ran install, performed make initdb and the scrip to create the link now exists.

I've just seen your reply come in as I'm writing this so your bang on key!

-- 
Nick Fennell
ApplianSys Support Team Leader

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On 13 Feb 2013, at 16:58, Nick Fennell <nick.fennell at appliansys.com> wrote:

> Cheers Tim. Seems 0.02 is available on CPAN as that's the version I've installed.
> 
> {{{
> grep -i version RepliesToResolved.pm 
> our $VERSION = '0.02';
> }}}
> 
> Should I now apply head to desk? :-)
> 
> -- 
> Nick Fennell
> ApplianSys Support Team Leader
> 
> ApplianSys Limited
> University of Warwick Science Park
> Business Innovation Centre
> Harry Weston Road
> Coventry CV3 2TX
> 
> t: +44 (0) 870 7707 789
> s: nick-fennell
> www.appliansys.com
> 
> Our sales team sells by referral:
> Less time looking for customers, more time looking after them
> 
> Subscribe: http://eepurl.com/ibKtY
> 
> On 13 Feb 2013, at 16:52, Tim Cutts <tjrc at sanger.ac.uk> wrote:
> 
>> 
>> On 13 Feb 2013, at 16:34, Nick Fennell <nick.fennell at appliansys.com> wrote:
>> 
>>> Hi All.
>>> 
>>> Have just installed/enabled the plugin 'RT-Extension-RepliesToResolved'. This was in place of a less supported option 'ForkIntoNewTicket'.
>>> 
>>> The new plugin seems to work in the basic sense, resolved tickets are no longer recording new messages but instead, new messages are forked correctly into a new ticket.
>>> 
>>> However, I have one or two little gripes;
>>> 
>>> 1) I don't see the links being created between the forked response and the original ticket
>>> 2) I'd like to be able to prefix the forked template so that it includes a similar message to;
>>> 
>>> Response received on reply to previously resolved ticket: #12345
>> 
>> Can't help you with the second bit, but (1) is already fixed, if you're using version 0.02 of the extension, which you can get from github if it's not on CPAN yet:
>> 
>> https://github.com/bestpractical/rt-extension-repliestoresolved
>> 
>> Regards,
>> 
>> Tim
>> 
>> --
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>