Hello List,
I am trying to set a Lifecycle with RT 4.0.5. Well I was able to define one
with steps from http://requesttracker.wikia.com/wiki/CustomStatusesInRt4 .
After doing this I made a queue use the Cycle1 Lifecycle. After doing that
the Status dropdown in Basics has only value (the current status). Is there
some thing wrong in my Lifecycle definition? I am not sure!!
Please do let me know if you need any more info.
Lifecycle grabbed from System Configuration
Lifecycles {
'Cycle1' => {
'rights' => {
'* -> *' => 'ModifyTicket',
'* -> deleted' => 'DeleteTicket'
},
'actions' => [
'new -> open',
{
'label' => 'Open It',
'update' => 'Respond'
},
'new -> resolved',
{
'label' => 'Resolve',
'update' => 'Comment'
},
'new -> rejected',
{
'label' => 'Reject',
'update' => 'Respond'
},
'new -> deleted',
{
'label' => 'Delete'
},
'open -> stalled',
{
'label' => 'Stall',
'update' => 'Comment'
},
'open -> resolved',
{
'label' => 'Resolve',
'update' => 'Comment'
},
'open -> rejected',
{
'label' => 'Reject',
'update' => 'Respond'
},
'stalled -> open',
{
'label' => 'Open It'
},
'resolved -> open',
{
'label' => 'Re-open',
'update' => 'Comment'
},
'rejected -> open',
{
'label' => 'Re-open',
'update' => 'Comment'
},
'deleted -> open',
{
'label' => 'Undelete'
}
],
'transistions' => {
'Need_More_Info' => [
'open',
'stalled',
'Fixed',
'Ready_QA',
'Ready_Deploy',
'ReOpen',
'Third_Party',
'Duplicate',
'Deferred',
'Not_Reproducible',
'Cannot_Fix',
'resolved',
'rejected',
'deleted'
],
'' => [
'new',
'open',
'resolved'
],
'Cannot_Fix' => [
'open',
'stalled',
'Fixed',
'Ready_QA',
'Ready_Deploy',
'ReOpen',
'Need_More_Info',
'Third_Party',
'Duplicate',
'Deferred',
'Not_Reproducible',
'resolved',
'rejected',
'deleted'
],
'rejected' => [
'open',
'stalled',
'Fixed',
'Ready_QA',
'Ready_Deploy',
'ReOpen',
'Need_More_Info',
'Third_Party',
'Duplicate',
'Deferred',
'Not_Reproducible',
'Cannot_Fix',
'resolved',
'deleted'
],
'Deferred' => [
'open',
'stalled',
'Fixed',
'Ready_QA',
'Ready_Deploy',
'ReOpen',
'Need_More_Info',
'Third_Party',
'Duplicate',
'Not_Reproducible',
'Cannot_Fix',
'resolved',
'rejected',
'deleted'
],
'resolved' => [
'open',
'stalled',
'Fixed',
'Ready_QA',
'Ready_Deploy',
'ReOpen',
'Need_More_Info',
'Third_Party',
'Duplicate',
'Deferred',
'Not_Reproducible',
'Cannot_Fix',
'rejected',
'deleted'
],
'deleted' => [
'open',
'stalled',
'Fixed',
'Ready_QA',
'Ready_Deploy',
'ReOpen',
'Need_More_Info',
'Third_Party',
'Duplicate',
'Deferred',
'Not_Reproducible',
'Cannot_Fix',
'resolved',
'rejected'
],
'Not_Reproducible' => [
'open',
'stalled',
'Fixed',
'Ready_QA',
'Ready_Deploy',
'ReOpen',
'Need_More_Info',
'Third_Party',
'Duplicate',
'Deferred',
'Cannot_Fix',
'resolved',
'rejected',
'deleted'
],
'open' => [
'stalled',
'Fixed',
'Ready_QA',
'Ready_Deploy',
'ReOpen',
'Need_More_Info',
'Third_Party',
'Duplicate',
'Deferred',
'Not_Reproducible',
'Cannot_Fix',
'resolved',
'rejected',
'deleted'
],
'stalled' => [
'open',
'Fixed',
'Ready_QA',
'Ready_Deploy',
'ReOpen',
'Need_More_Info',
'Third_Party',
'Duplicate',
'Deferred',
'Not_Reproducible',
'Cannot_Fix',
'resolved',
'rejected',
'deleted'
],
'Ready_Deploy' => [
'open',
'stalled',
'Fixed',
'Ready_QA',
'ReOpen',
'Need_More_Info',
'Third_Party',
'Duplicate',
'Deferred',
'Not_Reproducible',
'Cannot_Fix',
'resolved',
'rejected',
'deleted'
],
'Fixed' => [
'open',
'stalled',
'Ready_QA',
'Ready_Deploy',
'ReOpen',
'Need_More_Info',
'Third_Party',
'Duplicate',
'Deferred',
'Not_Reproducible',
'Cannot_Fix',
'resolved',
'rejected',
'deleted'
],
'ReOpen' => [
'open',
'stalled',
'Fixed',
'Ready_QA',
'Ready_Deploy',
'Need_More_Info',
'Third_Party',
'Duplicate',
'Deferred',
'Not_Reproducible',
'Cannot_Fix',
'resolved',
'rejected',
'deleted'
],
'Duplicate' => [
'open',
'stalled',
'Fixed',
'Ready_QA',
'Ready_Deploy',
'ReOpen',
'Need_More_Info',
'Third_Party',
'Deferred',
'Not_Reproducible',
'Cannot_Fix',
'resolved',
'rejected',
'deleted'
],
'new' => [
'open',
'stalled',
'Fixed',
'Ready_QA',
'Ready_Deploy',
'ReOpen',
'Need_More_Info',
'Third_Party',
'Duplicate',
'Deferred',
'Not_Reproducible',
'Cannot_Fix',
'resolved',
'rejected',
'deleted'
],
'Third_Party' => [
'open',
'stalled',
'Fixed',
'Ready_QA',
'Ready_Deploy',
'ReOpen',
'Need_More_Info',
'Third_Party',
'Duplicate',
'Deferred',
'Not_Reproducible',
'Cannot_Fix',
'resolved',
'rejected',
'deleted'
],
'Ready_QA' => [
'open',
'stalled',
'Fixed',
'Ready_Deploy',
'ReOpen',
'Need_More_Info',
'Third_Party',
'Duplicate',
'Deferred',
'Not_Reproducible',
'Cannot_Fix',
'resolved',
'rejected',
'deleted'
]
},
'inactive' => [
'resolved',
'rejected',
'deleted'
],
'defaults' => {
'on_merge' => 'resolved',
'approved' => 'open',
'on_create' => 'new',
'denied' => 'rejected'
},
'active' => [
'open',
'stalled',
'Fixed',
'Ready_QA',
'Ready_Deploy',
'ReOpen',
'Need_More_Info',
'Third_Party',
'Duplicate',
'Deferred',
'Not_Reproducible',
'Cannot_Fix'
],
'initial' => [
'new'
]
},
'approvals' => {
'rights' => {
'* -> rejected' => 'ModifyTicket',
'* -> *' => 'ModifyTicket',
'* -> deleted' => 'DeleteTicket'
},
'actions' => [
'new -> open',
{
'label' => 'Open It',
'update' => 'Respond'
},
'new -> resolved',
{
'label' => 'Resolve',
'update' => 'Comment'
},
'new -> rejected',
{
'label' => 'Reject',
'update' => 'Respond'
},
'new -> deleted',
{
'label' => 'Delete'
},
'open -> stalled',
{
'label' => 'Stall',
'update' => 'Comment'
},
'open -> resolved',
{
'label' => 'Resolve',
'update' => 'Comment'
},
'open -> rejected',
{
'label' => 'Reject',
'update' => 'Respond'
},
'stalled -> open',
{
'label' => 'Open It'
},
'resolved -> open',
{
'label' => 'Re-open',
'update' => 'Comment'
},
'rejected -> open',
{
'label' => 'Re-open',
'update' => 'Comment'
},
'deleted -> open',
{
'label' => 'Undelete'
}
],
'inactive' => [
'resolved',
'rejected',
'deleted'
],
'defaults' => {
'on_merge' => 'resolved',
'on_create' => 'new'
},
'active' => [
'open',
'stalled'
],
'initial' => [
'new'
],
'transitions' => {
'stalled' => [
'new',
'open',
'rejected',
'resolved',
'deleted'
],
'open' => [
'new',
'stalled',
'resolved',
'rejected',
'deleted'
],
'' => [
'new',
'open',
'resolved'
],
'rejected' => [
'new',
'open',
'stalled',
'resolved',
'deleted'
],
'resolved' => [
'new',
'open',
'stalled',
'rejected',
'deleted'
],
'deleted' => [
'new',
'open',
'stalled',
'rejected',
'resolved'
],
'new' => [
'open',
'stalled',
'resolved',
'rejected',
'deleted'
]
}
},
'default' => {
'rights' => {
'* -> *' => 'ModifyTicket',
'* -> deleted' => 'DeleteTicket'
},
'actions' => [
'new -> open',
{
'label' => 'Open It',
'update' => 'Respond'
},
'new -> resolved',
{
'label' => 'Resolve',
'update' => 'Comment'
},
'new -> rejected',
{
'label' => 'Reject',
'update' => 'Respond'
},
'new -> deleted',
{
'label' => 'Delete'
},
'open -> stalled',
{
'label' => 'Stall',
'update' => 'Comment'
},
'open -> resolved',
{
'label' => 'Resolve',
'update' => 'Comment'
},
'open -> rejected',
{
'label' => 'Reject',
'update' => 'Respond'
},
'stalled -> open',
{
'label' => 'Open It'
},
'resolved -> open',
{
'label' => 'Re-open',
'update' => 'Comment'
},
'rejected -> open',
{
'label' => 'Re-open',
'update' => 'Comment'
},
'deleted -> open',
{
'label' => 'Undelete'
}
],
'inactive' => [
'resolved',
'rejected',
'deleted'
],
'defaults' => {
'on_merge' => 'resolved',
'approved' => 'open',
'on_create' => 'new',
'denied' => 'rejected'
},
'active' => [
'open',
'stalled'
],
'initial' => [
'new'
],
'transitions' => {
'stalled' => [
'new',
'open',
'rejected',
'resolved',
'deleted'
],
'open' => [
'new',
'stalled',
'resolved',
'rejected',
'deleted'
],
'' => [
'new',
'open',
'resolved'
],
'rejected' => [
'new',
'open',
'stalled',
'resolved',
'deleted'
],
'resolved' => [
'new',
'open',
'stalled',
'rejected',
'deleted'
],
'deleted' => [
'new',
'open',
'stalled',
'rejected',
'resolved'
],
'new' => [
'open',
'stalled',
'resolved',
'rejected',
'deleted'
]
}
}
}
Thanks,
--
Siv Chand Koripella
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