[rt-users] Global settings for portals on RT at a Glance

[Emmanuel Lacour]

On Thu, Feb 21, 2013 at 05:14:11PM +0000, Raymond Corbett wrote:
>    No problem setting the global look of RT at a Glance for all users.
> 
>    My question.  How can one globally change the Display Columns in the
>    portal   Newest Unowned Tickets?
> 
>    By default the columns are  id, subject, queue, satus, created relative,
>    take
> 
>    I would like to add the column for ‘Created by’ which I can do easily
>    enough, but have that a global change that all users inherit on login.
> 


As SuperUser, go to RT home page, then click on "Edit" on top right of
the "Newest Unowned Tickets" area. Then, above "Sorting", click on
"Search - Unowned Tickets" in the "You can also edit the predefined
search itself: Search - Unowned Tickets" sentence. Then you're editing
this search, add the wanted fields at the bottom and then click on the
right, in the "Saved search" box on "Update". You're done ;)


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