[rt-users] Request Tracker does not highlight a ticket when it receives a new reply

[Jim Brandt]

There is an option to notify you if there are unread messages on a ticket:

http://bestpractical.com/rt/docs/latest/RT_Config.html#ShowUnreadMessageNotifications

This can be set as a global option or at the individual level by going 
to Logged in as > Settings > Options. Look for "Notify me of unread 
messages".

To see it in a ticket list somewhere in "RT at a glance", click on Edit 
for the section you want (e.g., 10 highest priority tickets I own). In 
the Display Columns section, add UpdateStatus to the shown columns. That 
will work in conjunction with ShowUnreadMessageNotifications and show 
you new messages. You can click the link at the top of the ticket 
display page to clear the unread messages for a given ticket.


On 12/29/12 8:24 AM, decenter decenter wrote:
> Hello,
>
> When a new ticket is created, I can see that in RT. But then if a new reply
> or correspondence comes to that ticket, it is not getting highlighted (but
> I can see the new correspondence in the ticket). Any solution?
>
> Regards,
>

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