[rt-users] Set Default Update Type

[Kevin Falcone]

On Tue, Jan 08, 2013 at 03:32:54PM +0000, Eric O'Brien wrote:
> I am trying to change the default update type for Resolve from Comment to Respond. I did a search for the string:
> 
> grep -r "Update.html?Action=Comment" /opt/rt4/
> 
> And it exists in:
> 
> /opt/rt4/share/html/Search/Elements/BuildFormatString:
> 
> but when I change it in that file to the new value (from Comment to
> Respond) it does not reflect the update. I tried to clear the mason
> cache as well as reboot. Does anyone have a little more insight on
> this? Thanks.

That string only affects search formats.  You should revert your
change and read about Lifecycles which allow you to change the target
of a link in the Actions dropdown and to add more links.

http://bestpractical.com/rt/docs/latest/RT_Config.html#Labeling-and-defining-actions

-kevin
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