[rt-users] CC by default and Exclude Certain Email from being logged as tickets

[Kevin Falcone]

On Mon, Jan 14, 2013 at 12:58:08PM +0000, Baker, Brendon wrote:
>    First of all - when we reply or resolve a ticket - we would like to reply to everyone who was
>    originally CCd by default instead of having to tick the individuals. As far as I understand -
>    this has something to do with Scrips but I cant figure out how to do this.

You may be able to do what you want here by enabling
http://bestpractical.com/rt/docs/latest/RT_Config.html#ParseNewMessageForTicketCcs
but read the documented caveats.

>    Secondly - we are popping mail out of a mailbox using fetchmail which then sends this to the
>    mailgate.
> 
>    We need to be able to exclude certain email addresses from being logged as tickets as they are
>    notifications. Is this something that can be done inside of RT?

Use procmail or some other filter as suggested by another replier.

-kevin
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