[rt-users] Users simultaneously replying

[Christian Loos]

Maybe RT::Extension::TicketLocking?
https://github.com/bestpractical/rt-extension-ticketlocking

Chris

Am 15.01.2013 04:53, schrieb Samuel Paris:
> Hi Guys
> 
>  
> 
> We’ve recently started using RT for a department of about 15 users.
> We’re having a problem where multiple users are simultaneously replying
> to the same job. Is there a way to either:
> 
>  
> 
> Change the status of a job when viewed?
> 
> Lock the job when a reply is being written?
> 
> Or any other suggestions to prevent this for happening?
> 
>  
> 
> Thanks for your help.
> 
>  
> 
> Samuel
>