[rt-users] Set Mailgate to not Create Tickets

[Ruslan Zakirov]

On Thu, Jan 17, 2013 at 8:11 PM, Chris Lasater <chris.lasater at oracle.com> wrote:
> Hi,
>     Is there a way to set rt-mailgate to not create tickets, but still allow
> it to correspond/reply?  I have a queue I want people to create tickets for
> in the web interface to ensure that the mandatory custom fields are set, but
> I also want people to be able to communicate using emails afterwards.

Only with code. A mail plugin can do it.

>     Thanks,
>     Chris

-- 
Best regards, Ruslan.