[rt-users] Scrip for email to owner when requester corresponds by email?

[Nick Fennell]

I think you want 'NotifyActor'

http://requesttracker.wikia.com/wiki/NotifyActor

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Nick Fennell
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On 21 Jan 2013, at 14:48, Liam Gretton <liam.gretton at leicester.ac.uk> wrote:

> Is there an appropriate scrip which will forward correspondence from the ticket requester to the owner?
> 
> At the moment the requester gets email on correspondence, but not the owner. I guess I need an 'On Correspond Notify Owner' scrip, but this must be a common enough requirement that I'm sure it must be covered by one of the built-in scrips.
> 
> In short, I'd like the requestor and owner to be able to carry out correspondence entirely by email and only need to access the web interface for taking ownership and resolving tickets.
> 
> I'm using 4.0.8.
> 
> Any help appreciated.
> 
> -- 
> Liam Gretton                                    liam.gretton at le.ac.uk
> Systems Specialist                            http://www.le.ac.uk/its
> IT Services                                   Tel: +44 (0)116 2522254
> University of Leicester, University Road
> Leicestershire LE1 7RH, United Kingdom