[rt-users] FreeformContactInfo with MoreAboutRequestorExtraInfo

[Rob Ansaldo]

On Jan 24, 2013, at 11:54 AM, Kevin Falcone <falcone at bestpractical.com>
 wrote:

> On Thu, Jan 24, 2013 at 10:50:31AM +0000, Rob Ansaldo wrote:
>> On 01/23/2013 08:08 PM, trs wrote:
>> 
>>> On 01/23/2013 07:16 PM, Rob Ansaldo wrote: 
>>>> We would like to display FreeformContactInfo in the "More about 
>>>> requestor" section of the ticket display. We already populate this 
>>>> field with info useful to our help desk staff and had customized RT3 
>>>> to display this. 
>>>>  
>>>> After upgrading to RT4, I cannot figure out how to get this to 
>>>> display in the "More about requestor" area. I have added 
>>>> FreeformContactInfo to the MoreAboutRequestorExtraInfo setting in the 
>>>> RT_SiteConfig and have created a custom local/lib/RT/User_Local.pm 
>>>> file where FreeformContactInfo is set to "public", yet the 
>>>> FreeformContactInfo from the db still does not appear. What am I 
>>>> missing? 
>> 
>>> Can you show us your User_Local.pm as well as your config where you set 
>>> MoreAboutRequestorExtraInfo?
>> 
>> From etc/RT_Config.pm:
>> 
>> Set($MoreAboutRequestorExtraInfo,"FreeformContactInfo Name EmailAddress Organization NickName Address1 Address2 City State Zip Country HomePhone WorkPhone");
> 
> It looks like the User columnmap doesn't define FreeformContactInfo,
> luckily that's easy to fix, you need the commit on this branch.
> 
> https://github.com/bestpractical/rt/commits/4.0/user-freeformcontactinfo-columnmap
> 
> We should check to make sure there aren't any other missing User
> fields that need trivial addressing.
> 
> -kevin

That did it! Implemented via rt4/local/html/Elements/RT__User/ColumnMap

Thank you!