[rt-users] Setup RT-Mailgate

Bryon Baker bbaker at copesan.com
Mon Jul 1 14:43:58 EDT 2013


That was the trick give rights to the global everyone group.

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  .  262-783-6261 ext. 2296
bbaker at copesan.com
www.copesan.com
"Servicing North America with Local Care"


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Bryon Baker
Sent: Monday, July 01, 2013 1:23 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Setup RT-Mailgate

I am getting the following message.

RT could not load a valid user, and RT's configuration does not allow  for the creation of a new user for your email.

Do I need to create an everyone group and give that group rights to create Tickets?  Or How do I control who creates tickets when they are coming in from emaIl?

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  .  262-783-6261 ext. 2296
bbaker at copesan.com
www.copesan.com
"Servicing North America with Local Care"


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Monday, July 01, 2013 11:12 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Setup RT-Mailgate

On Fri, Jun 28, 2013 at 09:57:56PM +0000, Bryon Baker wrote:
>    I figured out the issue.  All I have to do is run the program from the tmp directory.
> 
>    I now get the following message
> 
>    delivered to MDA_external command rt-mailgate ()
> 
>    But can't find it in RT no ticket created.
> 

I don't see where you specified what I assume is your fetchmail configuration to run rt-mailgate?

You should also be reading your Apache logs to make sure that rt-mailgate is actually connecting to RT.

-kevin





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