[rt-users] Can you run RT on the same server as Twiki?

Sherri McGurnaghan Sherri at incomeaccess.com
Tue Jul 2 16:39:14 EDT 2013

Hi Thomas

That worked! Thank you so much! Now we only have to worry about trying to configure fetchmail config!

We will def make the changes to the memory - we have been so focused on the fact that we could not even get them running together that we have not evaluated it yet.

Thank you again.

Message: 10
Date: Tue, 02 Jul 2013 12:04:04 -0700
From: Thomas Sibley <trs at bestpractical.com>
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Can you run RT on the same server as Twiki?
Message-ID: <51D32424.9060809 at bestpractical.com>
Content-Type: text/plain; charset=UTF-8

On 07/02/2013 11:42 AM, Sherri McGurnaghan wrote:
> [crit]: Something went wrong while trying to run RT's standalone web server:
> Can't locate FCGI.pm in @INC (@INC contains:
> /usr/local/share/request-tracker4/lib /usr/share/request-tracker4/lib 
> /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2
> /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 
> /usr/share/perl/5.14 /usr/local/lib/site_perl .) at 
> /usr/share/perl5/Plack/Handler/FCGI.pm
> line 8.

You need to install the FCGI Perl module.  Since you appear to be using the Ubuntu packages and the system perl, try this:

   apt-get install libfcgi-perl

It should have been installed when you installed the Ubuntu package, since request-tracker4 depends on libhtml-mason-perl which depends on libfcgi-perl.

RT's standard configure script during a tarball install has an --with-web-handler=fastcgi to ensure this dep is present.

> So I am at a loss as what to do next. Maybe the two can?t run on the 
> same server? Any help / guidance would be appreciated.

They can run just fine together, however:

> FYI:
> * OS and version - Ubuntu 12.04
> * Memory         - 1 GB   
> * Disk           - 10 GB            
> * Processor      - Intel(R) Xeon(TM) CPU 3.40GHz
> * Database and version - MySQL version 5.5.29
> * Apache version       - Apache version 2.2.22  

That's a tiny amount of memory for an RT server which also hosts the database on the same machine.  You'll want to tune MySQL and Apache so they can't swap death.

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