[rt-users] Setting owner when creating ticket

Kevin Falcone falcone at bestpractical.com
Wed Jul 3 12:19:57 EDT 2013


On Tue, Jul 02, 2013 at 10:35:28AM -0700, jmalhi wrote:
> I have setup two queue's "General" and "Supplies". I have created two groups
> "General staff" and "Supplies Staff" which include one Privileged user each.
> My issue is that when a user belonging to General creates a ticket in
> supplies queue, he is able set the owner which is what I don't want. Is that
> the default behavior? so If users are privileged, they can set owner in any
> queue when creating a ticket even if they don't belong to that queue in
> anyway. What am I missing, please help. Thanks.

The privileged users UI contains an owner dropdown box and there are no
ACLs that prevent them from assigning an owner.

The unprivileged users UI (SelfService) does not have an Owner
selector.

Your options are to hide the box, use a callback or a scrip to unset
the owner or staff training.

-kevin

> 
> Privileges granted:
> General queue:
>  - Everyone: none
>  - Privileged: CreateTicket and SeeQueue
>  - Unprivileged: CreateTicket and SeeQueue
> Roles:
>  - AdminCc: ShowTicket
>  - Cc: ShowTicket
>  - Owner: ShowTicket
>  - Requestor: ShowTicket
> User Groups:
>  - General Staff: CreateTicket, ReplyToTicket, ShowTicket, OwnTicket,
> TakeTicket
> 
> 
> Supplies queue:
>  - Everyone: none
>  - Privileged: CreateTicket and SeeQueue
>  - Unprivileged: CreateTicket and SeeQueue
> Roles:
>  - AdminCc: ShowTicket
>  - Cc: ShowTicket
>  - Owner: ShowTicket
>  - Requestor: ShowTicket
> User Groups:
>  - Supplies Staff: CreateTicket, ReplyToTicket, ShowTicket, OwnTicket,
> TakeTicket
> 
> No global permissions are given to any group, role or user
> 
> 
> 
> --
> View this message in context: http://requesttracker.8502.n7.nabble.com/Setting-owner-when-creating-ticket-tp54517.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
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