[rt-users] Linking a Transaction CF value to a Ticket CF value

scott.dalzell scott.dalzell at aveva.com
Wed Jul 10 04:54:56 EDT 2013

Due to time constrains i have had to take a simpler approach to this issue
and go back to working with ticket obj instead of catching the details
dueing the transaction which i understand better at this point in time

i have created a new ticket CF ('Alert_Support_Notes') to store the users
comments when changing the 'Alert_SUpport' CF to 'Alert'.

i have then added to scrips linked to the 'Alert_Support' CF

1/ when the 'Alert_Support' CF is set to 'alert' it wil check the new
'Alert_Support_Notes' CF for a comment, if there is no comment it will enter
in warning message and will email the last person to update the ticket
instructing them to add a comment

2/ when the 'Alert_Support' CF is set to 'alert' it will email our support
team to alert them that there is a ticket that requires there attention

3/ When the 'Alert_Support' CF is cleared it will also clear the
'Alert_SUpport_Notes' CF

than you for all your help Kevin


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