[rt-users] Quick search for ticket # in RTIR vs. how it works in RT

[Landon]

Hello,

Quick question here...

In RT you can type/paste a ticket number into the little search box on the
upper right beside the ticket creation dropdown and find a ticket by ticket
#.

In RTIR this yields no results.  Is there a reason for this or can it be
fixed so ticket id is included in the search?  Sure staff can use the
regular search to find a ticket but it's not quite as fast of course.

Thanks

-- 
Landon Stewart <LandonStewart at Gmail.com>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130722/14a16438/attachment.htm>