[rt-users] rt-mailgate issue with postfix

[Tim Wiley]

On 07/23/2013 04:53 AM, Rajat toshniwal wrote:
> Hi Folks
>
> We have just installed RT4.0.13 in our environment. Our foremost
> requirement is ticket creation via email. In our setup we already have
> postfix running on separate server.
> On RT we are having exim which is acting as relay server and using
> postfix mail server as master.
> Now I want to integrate my RT server with that mailbox.
> In order to do that I installed rt-mailgate on my mail server and
> created below mentioned entries in /etc/aliases
>
> *rt-database:         "|/opt/rt4/bin/rt-mailgate --queue database
> --action correspond --url http://rt.xyz.com/"
> rt-database-comment: "|/opt/rt4/bin/rt-mailgate --queue database
> --action comment --url http://rt.xyz.com/"
> *
> I have database queue configured on my RT box with the above mentioned
> email-address. I have also given create-ticket rights to everyone.
> Both the email-ids rt-database at gml.com and rt-database-comment at gml.com
> are configured on my AD.
>
> But whenever i am trying to create ticket, I get the below mentioned
> error from mail.log
>
> Jul 23 07:23:17 mail postfix/smtpd[7389]: connect from localhost[127.0.0.1]
> Jul 23 07:23:17 mail postfix/smtpd[7389]: DC0DC45C61:
> client=localhost[127.0.0.1]
> Jul 23 07:23:17 mail postfix/cleanup[7369]: DC0DC45C61:
> message-id=<E1V1ag5-0001y3-Hu at dst-2>
> Jul 23 07:23:17 mail postfix/qmgr[5870]: DC0DC45C61:
> from=<root at gml.com>, size=1448, nrcpt=1 (queue active)
> Jul 23 07:23:17 mail postfix/smtpd[7389]: disconnect from
> localhost[127.0.0.1]
> Jul 23 07:23:17 mail amavis[5064]: (05064-04) Passed CLEAN,
> [192.168.10.24] <root at gml.com> -> <"|/opt/rt4/bin/rt-mailgate --queue
> database --action correspond --url http://rt.tekmindz.com/"@gml.com>,
> Message-ID: <E1V1ag5-0001y3-Hu at dst-2>, mail_id: qXkzuLb1TZ4M, Hits: -1,
> size: 854, queued_as: DC0DC45C61, 28311 ms
> Jul 23 07:23:17 mail postfix/smtp[7386]: 8553245C65:
> to=<|/opt/rt4/bin/rt-mailgate --queue database --action correspond --url
> http://rt.tekmindz.com/@gml.com>, relay=127.0.0.1[127.0.0.1]:10024,
> delay=28, delays=0.11/0.03/0.01/28, dsn=2.0.0, status=sent (250 2.0.0
> Ok, id=05064-04, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as
> DC0DC45C61)
> Jul 23 07:23:17 mail postfix/qmgr[5870]: 8553245C65: removed
> Jul 23 07:23:18 mail postfix/virtual[7390]: DC0DC45C61:
> to=<|/opt/rt4/bin/rt-mailgate --queue database --action correspond --url
> http://rt.tekmindz.com/@gml.com>, relay=virtual, delay=0.17,
> delays=0.06/0.05/0/0.06, dsn=5.1.1, status=bounced (unknown user:
> "|/opt/rt4/bin/rt-mailgate --queue database --action correspond --url
> http://rt.tekmindz.com/@gml.com")
> Jul 23 07:23:18 mail postfix/cleanup[7369]: 106A845C64:
> message-id=<20130723112318.106A845C64 at mail.gml.com>
> Jul 23 07:23:18 mail postfix/qmgr[5870]: 106A845C64: from=<>, size=3673,
> nrcpt=1 (queue active)
> Jul 23 07:23:18 mail postfix/bounce[7391]: DC0DC45C61: sender
> non-delivery notification: 106A845C64
> Jul 23 07:23:18 mail postfix/qmgr[5870]: DC0DC45C61: removed
> Jul 23 07:23:18 mail postfix/virtual[7390]: 106A845C64:
> to=<root at gml.com>, relay=virtual, delay=0.12, delays=0.06/0.01/0/0.05,
> dsn=2.0.0, status=sent (delivered to maildir)
> Jul 23 07:23:18 mail postfix/qmgr[5870]: 106A845C64: removed
> Jul 23 07:24:29 mail postfix/smtpd[7363]: idle timeout -- exiting
>
> Actually whole rt-mailgate entry is treated like a user. Right now i am
> clueless about what to do.
> Kindly help me in troubleshooting this issue.
>
> Regards

You didn't post your exim.conf, so I'm pretty much stabbing in the dark, 
but my guess is a lack of address_pipe transport configuration.

That said, if your postfix machine is only used for routing to/from the 
RT machine, you may want to consider eliminating that machine & running 
postfix on your RT box.  And even if your postfix box is used for other 
things, you may want to consider using postfix on your RT box as well to 
eliminate the confusion of running 2 different MTAs.