[rt-users] Error when adding user to RT 4 (email exists)

window camera frontcam at me.com
Tue Jul 23 17:31:59 EDT 2013


Thanks. Unfortunately there is nothing like that in the latest RT version. Plus, this is an unprivileged user, so it probably wouldn't show up anyway. Not sure. 

Strange though that I just can't get beyond this issue...

Thanks!
On Jul 23, 2013, at 05:16 PM, "Beachey, Kendric" <Kendric.Beachey at garmin.com> wrote:

Hi Rick,
 
It’s possible things have changed since the version of RT we’re running (3.6.5) but I do searches like this from the web interface, with the magic box checked...
 
<image001.png>
HTH,
 
Kendric Beachey
 
 
 
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of window camera
Sent: Tuesday, July 23, 2013 3:58 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Error when adding user to RT 4 (email exists)
 
Hello All
 
I've tried to add a person in our RT, but it says "email already in use", and doesn't let me create the new user.I query everything I can find, but nothing comes up. 
 
Obviously this is a user who doesn't have an account yet, but was included in one of the ticket emails. However, I'm unclear how to run a query for a "non privileged" user. (And the RT Essentials book doesn't reveal how because it's for a much older version).
 
Any ideas how I might resolve this issue?
 
Thank you!
 
Rick
 


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