[rt-users] Auto reply only working on one queue despite being global

Kevin Falcone falcone at bestpractical.com
Thu Jul 25 11:27:23 EDT 2013


On Wed, Jul 24, 2013 at 10:17:41AM -0400, G.Pitman wrote:
>    I have received complaints that several of our queues are not sending auto replies on ticket
>    creation. We run a pretty vanilla install of RT 4.0.7 on Ubuntu.

Is this an upgraded RT install?

>    [Mon Jul 22 20:45:41 2013] [error]: Template parsing error: RT::Queue::Tag Unimplemented in
>    Text::Template::GEN58. (template line 12)
> 
>    We do use the "Subject Tag" in all our queues if that is what the "Template parsing error:
>    RT::Queue::Tag Unimplemented" line is complaining about.

I'm guessing you upgraded from an RT running the
RT::Extension::BrandedQueues extension but didn't follow these upgrade
instructions.

http://bestpractical.com/docs/rt/latest/UPGRADING-3.8.html#UPGRADING-FROM-3.7.81-AND-EARLIER

-kevin
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