[rt-users] Error when creating ticket after 4.0.6 --> 4.0.16 upgrade

[Max McGrath]

Hi All -

Just upgraded my test instance of RT from 4.0.6 to 4.0.16.  The upgrade
process goes smoothly with no errors.  But afterwards when I attempt to
create a ticket the web page displays the *Basics* form, and nothing else,
except an error:  "An internal RT error has ocurred.  Your administrator
can find more details in RT's log files.".

So...I went and checked rt.log and saw this anytime I try to create a
ticket via the web:

[Tue Jul 30 14:10:06 2013] [error]: Can't locate object method "Name" via
package "QueueObj" (perhaps you forgot to load "QueueObj"?) at
/opt/rt4/local/html/Ticket/Create.html line 119.

Stack:
  [/opt/rt4/local/html/Ticket/Create.html:119]
  [/opt/rt4/share/html/Widgets/TitleBox:56]
  [/opt/rt4/local/html/Ticket/Create.html:195]
  [/opt/rt4/share/html/Ticket/autohandler:66]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:635]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335]
  [/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)


I don't know what to make of any of that.  Any help is appreciated!

Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgrath at carthage.edu
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