[rt-users] Differentiating while sending notifictions

Kevin Falcone falcone at bestpractical.com
Wed Jul 31 12:10:47 EDT 2013


On Wed, Jul 31, 2013 at 02:03:57PM +0200, Robert Wysocki wrote:
> I'm looking for a way to differentiate between external (mainly
> customers) and internal users (emplyees) while sending notifications.
> 
> From what I figured out this cannot be done within the template itself.
> Should I write custom code and plug it in with some callback or is there
> any other way?

Often people do this by having AdminCcs be internal and Requestors/Ccs
be external.  This way they naturally use two separate Templates.

If you tell us more specifically what you're trying to accomplish,
someone might be able to suggest a solution.

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 235 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130731/56cea41c/attachment.pgp>


More information about the rt-users mailing list