[rt-users] Prevent email being sent when a ticket can't be created via email

[Cena, Stephen (ext. 300)]

Is there a way to stop emails being sent when a ticket can't be created
via email? We're getting ready to launch the site, and we are not
permitting users to create tickets via email. they can reply/comment
once a ticket is created. The problem is, if any email hits a queue
address, a rejection message gets send out stating "you don't have
permission to create a ticket". 
 
Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
sjc at qvii.com
"Thank you for helping us help you help us all."
--For email related issues, please contact postmaster at qvii.com
 
 
 
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