[rt-users] Notify owners of new ticket not working totally

[Kai Storbeck]

On 2013-06-19 15:49, Cena, Stephen (ext. 300) wrote:
> I'm using the NotifyOwner plug in for extra notifications:
> http://search.cpan.org/dist/RT-Extension-NotifyOwners/lib/RT/Extension/NotifyOwners.pm
> [1]
> 
> The Scrip is working, however its also sending out an email even if
> the ticket gets an owner. It should only fire when the ticket is
> created and the owner is "Nobody In Particular".
> 
> Here is my Scrip:
> ============================
> Desc: On Create Unowned Ticket
> Condition: On Create
> Action: Notify Potential Owners
> Template: Global Template: Potential owners notification
> Stage: TransactionCreate
> 
> Custom Condition:
> return 1 if $self->OwnerObj->Id == $RT::Nobody->Id;
> return 0;
> =============================
> 
> Is my custom condition wrong?

Hi Stephen,

You should select "Userdefined" from the Condition pulldown menu, or it 
will not run your custom condition code block.

Regards,
Kai