[rt-users] 10 Unowned tickets showing nothing

[Kevin Falcone]

On Fri, Mar 01, 2013 at 04:49:17PM +0100, Diego Roccia wrote:
> I've a problem with RT4's "N" newest unowned tickets:
> If I don't have permission to see the system wide newest tickets, I won't see anything.
> I mean, the system first extract the list, then decides if I have permission to see the tickets. Is there a way to fix this?

You probably want to turn this config option on.

http://bestpractical.com/rt/docs/latest/RT_Config.html#UseSQLForACLChecks

It's going to be defaulted on for 4.2, and while it does perform weirdly
in some rights configurations, it's almost certainly the fix you're
looking for.

-kevin
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