[rt-users] commandsbymail via first email submission

Drew drew.bentley at gmail.com
Thu Mar 7 10:24:29 EST 2013


I believe what you are seeing is "working as designed" as the ticket
must already be created in order to manipulate via commandsbymail
extension.

-Drew


On Wed, Mar 6, 2013 at 1:47 PM, Edsall, William (WJ) <WJEdsall at dow.com> wrote:
> Hello,
>
>  Commandsbymail is working for us, but it does not work on the initial
> ticket submission via email.
>
>
>
> Is this a known issue/feature, or did we possibly configure commandsbymail
> incorrectly?
>
>
>
> Thanks,
>
> William
>
>
>
>
>
>
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