[rt-users] Spreadsheet configuration

[Явор Маринов]

It seems that this status "finished" is added in ActiveStatus directive, 
while my task is to link between "finished" and "resolved" and i wasn't 
able to convinmy superiors in this. However, now i can see that my 
question is far from silly - it's just no sense at all :(

I'm sorry to post such thing here.

I have question regarding upgrading from 3.8.x to 4.0.x but probably 
will make another post regarding this.

Thank you one more time for your prompt reply.


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*Yavor Marinov*
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On 03/07/2013 05:46 PM, Kevin Falcone wrote:
> On Thu, Mar 07, 2013 at 10:32:59AM +0200, Явор Маринов wrote:
>> My question may sound silly, but I really need your advice, because
>> coding is not my best side.
>> I have a request from our managers - once they open a queue, there
>> is a link on the right corner "Spreadsheet", and it's exporting the
>> queue's information into file. I need to link the fields "finished"
>> and "resolved" to be identical - I tried to to explain that this is
>> not the right way to use those two fields, but all of them insist
>> this is the way we handle those spreadsheets. So, my question is,
>> how this can be done, or even better, can I just link the two tables
>> in the database. Will this hurt the current installation of RT ?
> Finished isn't a core field in RT (resolved it) - it sounds like you
> might have a custom field? How is that custom field being set?
>
> -kevin
>
>
>

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