[rt-users] wiki article adding custom fields to quick ticket

[Raymond Corbett]

Has anyone used this doc with RT 4.0.10   This is holding us up for approval to put RT onto the floor.

We have followed it closely but seem to have a compile problem with rt4/local/html/Elements/QuickTicket   which is a update to QuickCreate

The code section:
});
        var defaultQueue = '<% $defaultQueue %>';
        if(defaultQueue == "") {
            defaultQueue = jQuery('#quick-ticket').find('.select-queue[name=Queue]').children().first().text();
        }
        updateCustomFields(defaultQueue);

     });


Returns a compile error:

torrepo:/opt/rt4/var # [Fri Mar 15 18:11:56 2013] [error]: Error during compilation of
/n/software/linux/servers/rt4/local/html/Elements/QuickTicket:
Global symbol "$defaultQueue" requires explicit package name at
/n/software/linux/servers/rt4/local/html/Elements/QuickTicket line 86.

It seems to be having a problem with the variable $defaultQueue

Does this have to be defined explicitly in RT_SiteConfig.pm  or somewhere else?
Or perhaps when the document says "and add some JavaScript to load the custom fields and display them"   I am putting it in the wrong place"


[ARC]<http://www.arcproductions.com/>

Ray Corbett  Technology Projects Manager

p: 416.682.5200 x5232  | f: 416.682.5209
Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4
www.arcproductions.com<http://www.arcproductions.com>



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