[rt-users] Can't remove Quick Create & Can you reverse the order of history?

[Cena, Stephen (ext. 300)]

I've got two questions:
 
1. I just did an upgrade from 4.0.11 to 4.0.12 & all seemed well. Due to
people not using the full ticket Create, I decided to globally remove
"Quick Create" from "RT At A Glance". However, when I do that I get the
following error:
 
admsjc at helpdesk:/var/log/apache2$ tail error.log
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335]
  [/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)
[Wed May  8 19:53:28 2013] [error]: Can't call method "Content" on an
undefined value at /opt/rt4/share/html/Admin/Global/MyRT.html line 69.
 
Stack:
  [/opt/rt4/share/html/Admin/Global/MyRT.html:69]
  [/opt/rt4/share/html/Admin/autohandler:49]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:634]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335]
  [/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)

2. I'm just about ready to deploy our second RT server, and the service
department is asking me if it is possible to modify the ticket display
so that the most recent posts/comments are at the top. Is there a way to
change that?
 
Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
sjc at qvii.com
"Thank you for helping us help you help us all."
--For email related issues, please contact postmaster at qvii.com
 
 
 
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