[rt-users] Default queue and the correspondence address.

[Russell Jones]

Thanks, I figured that's what was going on. It works for us to have 
General as the catch-all. If we run into issues I'll change the General 
queue to have an actual email address.


On 5/9/2013 2:44 PM, Alex Vandiver wrote:
> On Thu, 2013-05-09 at 14:35 -0500, Russell Jones wrote:
>> I did, I do not have a --queue defined for the correspondence alias,
>> only "--action correspond", which is what raised this question of "Why
>> is this working?" :-)
> RT defaults to queue id 1 on tickets from the mailgate if you don't
> specify one; the CorrespondAddress is only used when generating incoming
> mail, as there may be multiple aliases that feed into the same queue.
> You probably want to adjust your aliases to provide queues for all of
> your incoming email addresses.
>   - Alex
>
>
>