[rt-users] Want to pass a CF value to a child ticket in a different queue

[Joe Kirby]

Rus

Thank you so much. I had not seen this info before and it did solve my issue. Not being a programmer did challenge me on how to relate the actual value but more searching proved fruitful.

Thanks you again very much.

BTW, here is the final template that works great!

===Create-Ticket: Financial Aid and Scholarships - Referral 
Subject: Referral to Counselor from Walk-In:{$Tickets{'TOP'}->Subject}
Referred-To-By: {$Tickets{'TOP'}->Id}
Queue: Financial Aid and Scholarships - Referral
InitialPriority: 99
FinalPriority: 99
Requestor: {$Tickets{'TOP'}->RequestorAddresses}
FAID-Last-Name-Grouping-Web: {$Tickets{'TOP'}->FirstCustomFieldValue('FAID-Last-Name-Grouping-Web')}
Content: This request is a referral from a walk-in customer for Financial Aid and Scholarships. The initial ticket has been closed but linked to this ticket for any pertinent information 
ENDOFCONTENT

Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - kirby at umbc.edu

On May 9, 2013, at 4:53 PM, Ruslan Zakirov wrote:

> On Thu, May 9, 2013 at 5:13 AM, Joe Kirby <kirby at umbc.edu> wrote:
> Below is a template that works great for creating a child ticket automatically
> 
> ===Create-Ticket: Financial Aid and Scholarships - Referral
> Subject: Referral to Counselor from Walk-In::{$Tickets{'TOP'}->Subject}
> Referred-To-By: {$Tickets{'TOP'}->Id}
> Queue: Financial Aid and Scholarships - Referral
> InitialPriority: 99
> FinalPriority: 99
> Requestor: {$Tickets{'TOP'}->RequestorAddresses}
> Content: This request is a referral from a walk-in customer for Financial Aid and Scholarships. The initial ticket has been closed but linked to this ticket for any pertinent information
> ENDOFCONTENT
> 
> I have searched the wiki looking for an example of how I can pass a custom field value from a parent to the child.
> 
> I was hoping if I assigned the custom fields to both queues, the parent and the child queues, then I could pass the value from the parent to the child via this template.
> 
> Can anyone suggest a solution.
> 
> Have you looked at documentation?
> 
> http://bestpractical.com/rt/docs/latest/RT/Action/CreateTickets.html#Acceptable-Fields
> 
> 
>  
> Thanks
> 
> Joe
> 
> 
> 
> Joe Kirby ,  Assistant Vice President, Business Systems
> Division of Information Technology (DoIT)
> Support Response -   http://www.umbc.edu/doit
> Administration 627
> Office - 410-455-3020
> Email - kirby at umbc.edu
> 
> 
> 
> --
> RT Training in Seattle, June 19-20: http://bestpractical.com/training
> 
> 
> 
> -- 
> Best regards, Ruslan.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130513/97c82eec/attachment.htm>