[rt-users] Problem with mail bounce

[Guadagnino Cristiano]

Thomas,
thank you very much!!! This is exactly what I was looking for.

Also, I am happy to know that this limitation will be removed in 4.2.

Bye
Cris


Thomas Sibley wrote:


Instead of doing the above, why don't you just keep it inside RT all along?

1) Copy text to forward into a new RT comment
2) Set the One-time Cc to the person receiving the forward
3) Uncheck all other recipients from the "Scrips and Recipients" box.
This should be easier if you enable the $SimplifiedRecipients option.

Then the "forward" will come from RT originally, only go to the one-time
cc, and be recorded on the ticket.  Any replies will end up as comments
on the ticket (assuming your queue comment address and /etc/aliases is
setup correctly).  Less steps, less needing to go outside RT only to
shove stuff back in.




--
Cristiano Guadagnino
Servizio Data Administration
Bankadati S.I.
Gruppo Credito Valtellinese
Tel. +39-0342-522172
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