[rt-users] Flaws on RT::Extension::RepeatTicket search

[Thomas Lau]

Dear Jim, 

I did and it did show up. But the problem is that field only appear when ticket already repeat at least one time, am I correct? For example, now I create a recurrent ticket same month and day in next year, after 3 months and I did a search, OriginalTicket should not create as it haven't been repeat, please clarify if something wrong in my concept. Thanks.

Thomas Lau
Senior Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T  +852 3555 2217     F  +852 3555 2222      M  +852 3555 2017
Hong Kong   .   Singapore   .   Tokyo 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jim Brandt
Sent: Wednesday, May 15, 2013 7:46 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Flaws on RT::Extension::RepeatTicket search

On 5/14/13 10:26 PM, Thomas Lau wrote:
> Hi,
>
> I recently tested out the new RT::Extension::RepeatTicket module, it 
> works out great, but the search feature is basically non-existence.
>
> How could I search the original ticket which is GOING to repeat later 
> on? Current situation there is no way to do this, please advise.

Each ticket created in the recurrence should have a custom field called Original Ticket with the id of the ticket that controls the recurrence. 
Maybe you didn't run the 'make initdb' step when installing to create the custom field?



--
RT Training in Seattle, June 19-20: http://bestpractical.com/training