[rt-users] Adding custom field to RT at a glance's 10 highest priority tickets I own section

[Jim Berry]

When editing the search, click Advanced, and add

,'__CustomField.{Org}__'

 to the end of the Format

Then save the search with a new name, and use it instead of the original in the RT at a Glance

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Shane Vedvik
Sent: Saturday, May 18, 2013 12:21 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Adding custom field to RT at a glance's 10 highest priority tickets I own section

Hi,

My instance of RT has a custom field called Org that contains a unique organization id for the customer the ticket is for.  I would like to be able to add this field to the RT at a glance page in the 10 highest priority tickets I own section as well as the 10 newest unowned tickets section.  Does anyone have any ideas on how to do this. When I click the edit links a list of fields is shown, but my custom fields are not in the list.

Thanks.

Shane


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