[rt-users] need SLA tutorials/guide for first time setup

[Ruslan Zakirov]

It's first time installtion and you have to run 'make initdb' that is not
executed by CPAN shell you used. At this moment we can not fully automate
installation via cpan shell.


On Wed, May 22, 2013 at 3:39 PM, Arun ragini <arunragini at gmail.com> wrote:

> Hi,
>
> I have installed SLA extention using perl -MCPAN -e 'install
> RT::Extension::SLA;'
> asked me for RT.pm path I have provided it.
> And extension got installed I verified SLA version is 0.07
> as document mentioned I need to run db upgrade only prior to 0.0.6 (i
> ignored it)
>
>
> now coming to Tools->Configuration->Custom Fields->Select I don't see
> custom Fields SLA/or related to it.
>
>
> and I really appreciate for help me
>
> Thanks
> Arun
>
>
> On Wed, May 22, 2013 at 4:58 PM, Ruslan Zakirov <ruz at bestpractical.com>wrote:
>
>> If you don't see SLA custom field in RT (go to Tools -> Configuration ->
>> Custom Fields -> Select) then you didn't follow installation instructions
>> properly and just has config and code that is not executed as it's not
>> registered in the DB.
>>
>>
>> On Wed, May 22, 2013 at 3:26 PM, Arun ragini <arunragini at gmail.com>wrote:
>>
>>> I don't see SLA while creating tickets and I don't see them after
>>> creating tickets.
>>>
>>> I'm kind of confused I hoping to find some tutorial on how to configure
>>> SLA for RT
>>>
>>>
>>> On Wed, May 22, 2013 at 4:33 PM, Ruslan Zakirov <ruz at bestpractical.com>wrote:
>>>
>>>> You should use more accounts to test.
>>>> Have you checked logs?
>>>> Do you see SLA CF on tickets?
>>>> Do you see SLA CF set on tickets?
>>>>
>>>>
>>>> On Wed, May 22, 2013 at 2:45 PM, Arun ragini <arunragini at gmail.com>wrote:
>>>>
>>>>> yes I'm talking about SLA extension,
>>>>>
>>>>> I have gone through
>>>>> https://github.com/bestpractical/rt-extension-sla/blob/master/README
>>>>>
>>>>> after I create ticket and and own the ticket I don't get to see the
>>>>> Due date/time etc.
>>>>>
>>>>> My SLA config as  follows
>>>>>
>>>>> %RT::ServiceAgreements = (
>>>>>         Default => '4h',
>>>>>         QueueDefault => {
>>>>>                 'General' => '4h',
>>>>>                 'Clients' => '1d',
>>>>>                 },
>>>>>         Levels => {
>>>>>                 '4h' => {
>>>>>                         Resolve => { RealMinutes => 60*4 },
>>>>>                         Response   => { RealMinutes => 60*1 },
>>>>>                 },
>>>>>
>>>>>                 '2h'  => {
>>>>>                         Response   => { RealMinutes => 60*2 },
>>>>>                         Resolve => { RealMinutes => 60 },
>>>>>                 },
>>>>>                 '1d' => {
>>>>>                         Response   => { RealMinutes => 60*1 },
>>>>>                         Resolve => { RealMinutes => 60*24 },
>>>>>                 },
>>>>>
>>>>>         },
>>>>> );
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> Best regards, Ruslan.
>>>>
>>>
>>>
>>>
>>> --
>>> www.opensourcer.net
>>>
>>
>>
>>
>> --
>> Best regards, Ruslan.
>>
>
>
>
> --
> www.opensourcer.net
>



-- 
Best regards, Ruslan.
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