[rt-users] Disable Requestor email in reply by default

[Thomas Sibley]

On 05/23/2013 06:40 AM, Cena, Stephen (ext. 300) wrote:
> I'm putting an RT system online for our service department. At the
> present time, the site will be internally accessible only but Internet
> email correspondence with clients will be permitted. To control
> confidentiality, it's been requested that the requestor email be
> disabled by default for all ticket replies (i.e.: remove the checkbox
> from the Requestor by default). Is there a way to do this?

Rather than automatically uncheck the checkbox you're thinking of,
modify your global/queue scrips to not send mail to the requestor.