[rt-users] Installing RT4 with AssetTracker on Debian Wheezy

Asif Iqbal vadud3 at gmail.com
Mon May 27 16:26:54 EDT 2013


On Sun, May 26, 2013 at 7:19 PM, Gary McRae <gary.m at bitek.com.au> wrote:

> I have carried out another test of a new debian virtual machine.
> Here are my installation steps:
> apt-get install mysql-server
> apt-get install mysql-client
> apt-get install rt4-apache2
> apt-get install rt4-db-mysql
> apt-get install request-tracker4
> vi /etc/apache2/sites-enabled/000-default
> service apache2 restart
> apt-get install rt4-extension-assettracker
> vi /etc/request-tracker4/RT_SiteConfig.pm
> service apache2 restart
>
> This works perfectly. An RT4 install with AssetTracker in 10 minutes.
> Amazing!
>

what apt repository did you use or was it default?


>
> I am convinced that there must have been a change made to the apt package.
> Thanks to whoever fixed the problem.
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Bill Cole
> Sent: Sunday, 26 May 2013 3:38 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy
>
> On 24 May 2013, at 18:06, Gary McRae wrote:
>
> > I have not explained we'll.
> > The installation was fully from the apt repository. The files in /tmp
> > are from my attempts to overcome the problem. Nothing has been
> > installed from /tmp.
> > apt-get install rt4-extension-assettracker installs without any errors
> > being thrown up. Just the correct files do not appear. It is not
> > working correctly but it looks as if it is.
> > I have tried on a clean debian 7 install with the same result.
>
> It seems clear that the install did not actually work, since it clearly did
> not put the AssetTracker module anywhere. Also odd is that the perl load
> error does not seem to be looking for the module where the Debian package
> seems to be intending to install it, under
> /usr/share/request-tracker4/plugins/RTx-AssetTracker/. Is there anything
> there?
>
> This seems to be an installation problem. Does 'dpkg -s
> rt4-extension-assettracker' claim that the package is actually installed?
>
>
> --
> RT Training in Seattle, June 19-20: http://bestpractical.com/training
>
>
>
>
> --
> RT Training in Seattle, June 19-20: http://bestpractical.com/training
>



-- 
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
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