[rt-users] Moving a ticket to a new queue , assign to the owner of the queue

globo michael.obrien at globoforce.com
Wed May 29 05:56:29 EDT 2013


Hi, 

I currently have three queues setup. Each department has there own queue and
own login. 

Queue A - Owner A
Queue B - Owner B
Queue C - Owner C

Example 

A ticket is logged  into queue A , queue A does there work and then has an
option to assign the ticket to queue B or C and the also to the owner of B
or C 

The issue I am having is that queue A can assign the ticket to queue B but
put the owner as queue C 

I need a script to make sure that if you assign a ticket to queue B that you
must set the owner as owner B and if you set them incorrectly to prompts you
that this is not possible 

Any help much appreciated 





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