[rt-users] Alert Group when a ticket in placed into stall

globo michael.obrien at globoforce.com
Fri May 31 12:09:54 EDT 2013


Hi 

Does anyone have a script to alert a group when a ticket/request is placed
in a Stall condition. 

I use the following to alert the group 

To: { my $group = RT::Group->new( $RT::SystemUser );
$group->LoadUserDefinedGroup("Group Name");
$group->MemberEmailAddressesAsString; }

but I cant find the Condition (On Stall ) when setting up the script 


Any help much appreciated 

  



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