[rt-users] Determine who resolved how many tickets

[Guy Baxter]

Hi,

I'm looking to baseline the performance of my team against the number of
tickets they have resolved in RT over a given time. To do this I export the
month's tickets from RT into Excel (queue, status=resolved and last updated
by)

I then use Excel to do a countif to produce my figures.

The problem is, I could really do with using a "resolved by" calculation,
rather then last updated by, as last updated by is not always the person
who initially resolved the ticket.

Any thoughts please?

Thanks.
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